ADEROJU RIDWAN ADEDAMOLA

Currently serving as a Customer Service Executive, adept at resolving complex inquiries and maintaining accurate customer records to ensure high satisfaction.

• Managed a high volume of customer inquiries, complaints, and service requests via phone, ensuring timely and professional resolutions.
• Effectively resolved complex customer concerns, improving overall customer satisfaction and retention.
• Utilized comprehensive product knowledge to educate customers, enhancing understanding and promoting self-service solutions.
• Collaborated cross-functionally with internal teams to troubleshoot and resolve complex issues, streamlining problem-solving processes.
• Maintained accurate customer records and managed escalations using CLM software, ensuring data integrity and efficient workflow.

Interned as a Student Engineer, assisting senior engineers in design and planning, and supervising construction projects from inception to completion.

• Supported senior engineers in the design, planning, and execution phases of civil engineering projects, gaining practical experience in project lifecycle management.
• Conducted thorough reviews of project requirements and efficiently gathered critical data to inform design and planning decisions.
• Supervised on-site construction of a gatehouse for the Nigeria Export Processing Zones Authority (NEPZA), ensuring adherence to design specifications and project timelines.
• Performed comprehensive soil and material testing for road construction at Kilanko, Ilorin, ensuring compliance with quality standards and structural integrity.

Contributed as a Student Intern to the Ministry of Works, overseeing culvert construction and participating in road planning, construction, and material testing.

• Oversaw the construction of multiple culverts in Adabiya, Ilorin, ensuring project completion aligned with engineering standards and specifications.
• Actively participated in the planning and execution of road construction and maintenance projects, optimizing operational efficiency and adherence to schedules.
• Performed critical soil and material strength tests for steel, asphalt, and foundation components, contributing to structural safety and informed material selection.

Gained practical experience as a Student Intern at KWARMA, assisting with site supervision, drainage system construction, and road maintenance projects.

• Assisted site engineers in overseeing the construction of building projects, ensuring compliance with blueprints and safety regulations.
• Translated theoretical engineering knowledge into practical applications by observing and analyzing on-site construction processes, enhancing understanding of real-world engineering challenges.
• Supervised the construction of drainage systems at Fate Tanke, ensuring proper installation and functionality for effective water management.
• Directed the construction of a Box Culvert along Oko-Erin Road, ensuring structural integrity and timely completion of key road infrastructure.
• Participated in asphalt repair and overlay operations at Ajewole junction, contributing to improved road surface quality and longevity.

Provided mathematics tutoring to students, helping to enhance their comprehension and academic performance.

• Tutored students in mathematics, improving their understanding of complex concepts and contributing to academic progress.
• Developed customized learning strategies to address individual student needs, fostering a positive learning environment.